Delivery, return & exchange


We want you to enjoy our products at the soonest time possible. We will endeavor to ship the material by the very next day of your placing order on us, and you may receive the goods in the next couple of days.

Orders placed before 12 pm (GMT+4) will be dispatched on the same day, Sunday to Thursday. Once your order has been confirmed we are unable to change the delivery address.

During checkout, you automatically request us to arrange for a courier on your behalf. We strive hard to deliver orders within the following days from the date of receipt and completion of your order.
Delivery charges will be fetched automatically at checkout, estimate delivery time per location is as follow:

  • UAE; within a maximum of 2 working days (please note that we deliver all across the Emirates except certain areas which are considered as out of service areas)
  • GCC and rest of Middle East; within 3 to 5 working days.
  • Rest of the world, within 5 to 10 working days


However, delays are occasionally inevitable due to unforeseen circumstances.

If you do not receive your order within the above period of time, please get in touch on

We regard no obligation for any delay of the shipment.

Please also note that:

  • Placed orders cannot be cancelled.
  • Once the payment is made, the confirmation notice will be sent to the client via email within 24 hours of receipt of payment.
  • The multiple booking/orders/shipments may result in multiple postings to the cardholder’s monthly statement


Felventura will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

If you are not entirely satisfied with your purchase, we’re here to help.

Our in-stock products can be returned/exchanged within 7 days of receiving the product.
To be eligible for a return/exchange , please make sure that:

  • The product was received in the last 7 days.
  • The product is in its original packaging and the product isn’t used or damaged.


Products that do not meet this criteria, will not be considered for a return or exchange.

To return/exchange a package, please follow the below steps:

  • Contact us by email:
  • Let us know why you would like to return the package.
  • Once you receive an email confirmation for a return, you will be provided with the details on how to and where you shall ship the product in its original packaging.


Refunds for orders paid by credit cards will be made onto the original mode of payment and will be processed within 10 to 45 days depending on the issuing bank of the credit card.

Refunds for orders paid by Cash on delivery will be issued in the form of coupons to be used by the customer for future purchases.

Cash on delivery charges, Shipping & Handling fees are non-refundable.

Return and Exchange Shipping Charges 

Shipping charges incurred in connection with the return and exchange of a product are covered by the Client and not the Brand.

Damaged Items

Each and every item is checked carefully before being shipped to you. However, if you receive a damaged product, please notify us immediately on for assistance.

Sale Items

Unfortunately, sale items cannot be returned or refunded. Only regular priced items can be returned.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:
By email: